Returns & Exchanges

At Tile Club, we want you to be completely satisfied with your purchase, which is why we offer a 45-day return policy on all unused and undamaged full-box tile orders. Please note that individual sheets, samples, and clearance items are final sale and not eligible for return.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our returns portal to submit a request within 45 days of delivery, ensuring you have your order number and email address ready.

• 2.
  Wait for Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with specific shipping instructions to ensure your tiles are handled correctly.

• 3.
  Pack with Care

  Carefully repackage your tiles in their original manufacturer packaging and secure them inside a sturdy shipping box with ample padding to prevent breakage during transit.

• 4.
  Ship and Refund

  Send your return to our designated warehouse using a carrier of your choice; once inspected and approved, a refund will be issued to your original payment method minus applicable restocking fees.